Customer Service

1. What is utility? Service is a type of economic activity. It is the sensation in which you and other employees treat your customers and each other as you deliver your companys deliverables. 2. delimit somewhat of the earlier forms of customer service. * 3. What atomic number 18 some of the factors that deport facilitated the shift to e service economy? 4. What have been some of the causes of the changing blood surround in recent decades? 5. Describe the impact of a companys horticulture on its success in a customer-focused business environment. 6. What roles does the human resources element of the customer service environment play in customer satisfaction? * An validation must take great accusation in recruiting, adopting, training, and withholding competent people. * Organizations go to great lengths to obtain and retain the right employees who let the knowledge, skills, and competencies to professionally serve costumer. 7. What two factors related to to an organizations harvest-times or deliverables can lead to customer satisfaction or dissatisfaction? * Customers receive what they perceive as a quality product or service to the level that they expected, they testament be satisfied.

* Customers count that they were sold an indifferent product or given an inferior service that does not match their expectations, they willing be dissatisfied. 8. When organizations select a delivery method for products or services, where do they set down information on the go around approach to take? 9. What are the six key components of a customer service environment? * The custome r * Organizational culture * Human! resources * Products/deliverables * Delivery systems * service 10. Why are some(prenominal) organizations changing to learning organizations?If you want to get a sound essay, mold it on our website: OrderEssay.net

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